Don’t wait for bad reviews to find out that your business process is too complicated or your service leaves your customers with a bad experience.
When you create a Customer Journey Map, you’ll easily understand:
✓ How and where your customers find your brand;
✓ How your customers interact with your products/services;
✓ How your customers interact with the people in your business;
✓ How and where your customers make purchases;
✓ How your customers feel at each stage of their experience;
✓ And most critically, how you can use this information to improve your customer’s experience with your business.
Defintion:
👩🏫 A Custom Journey Map is a document where you outline how your customers find your business, what happens when they interact with every part of your business, what happens during and after they purchase your products/service, and how they feel about it all.
Although it’s important to keep it simple, with the Journey Map, you also want to be detailed
The more you know about the inner workings of how your customers interact with your business and consume your products/services, the easier it will be for you to improve your process so you can sell more.
GREAT NEWS!
We’ve made our Customer Journey Map available just for you.
📩 Download our example here: https://cmgarmindo.com/wp-content/upl…
Also mentioned in the video:
1. We used Canva.com to create our Customer Journey Map.
2. Alternatively, check out Edit.org for another option.
Excelsior!
📺 Keep on watching the other videos we’ve posted to get an insider’s peek into the world of clothing design and manufacturing.
